FAQ:

Q: Do I need a plumber to install these filters?


A: Only under the counter water filters require a plumber. Usually installation takes under an hour. If you need a suggestion for a plumber in your area, please email us.

Q: Are your filters certified?


A: NSF approved replacement elements are Doulton Sterasyl, Supercarb, Ultracarb. Click here to see all the filter performance table.

Q: What pollutants do your filter remove from water?


A: Click here to see all the filter performance table.

Q: Do the filters remove lead?


A: The Doulton Ultracarb filter is certified by NSF to remove >99.3% std 53 lead at pH 6.5 after 2.24 L. Click here to see all the filter performance table.

Q: Do ceramic filters remove essential minerals?


A: No. Unlike other water purification methods, ceramic water filters do not remove minerals.

Q: How often do I need to replace the filters?


A: Depending on the volume of water you consume, and the quality of the source of water, you will likely only have to change your filter about every 6 months. Cleaning the filter could improve performance. Click here for a video on how to clean the filter.

Q: Is it difficult to replace the filters?


A: No. To replace the filter, remove the filter housing cover, twist out the old filter, and twist in the new one. No plumber is necessary to replace the filters.